FAQ

How Do I Place An Order?

Place your order by selecting the bear style of your choice. We offer three different size bears in each style. The 8" bears are for baby weights up to one pound. Our 16" bears will hold the weight between one pound up to four pounds. The 24" bears will hold the weight of four pounds up to ten pounds. The bears' length will not match the length of the baby.

Once you select the style bear you would like, add your baby's birth information (weight, name, length, time of birth) in the box provided in the shop page.

Select the design you would like added onto the bear's onesie. As for right now, we have 2 different designs to choose from. All designs are heat transferred onto the onesie with vinyl. Once you have selected your design, please insert up to 3 colors to be used into the design.

Please make sure you have your email filled out correctly when you place your order. We use this to contact you about designing the onesie and to make sure everything looks the way you want it before we make the final product. During this time we can make changes to the fonts and paint colors to make the design unique to you.

For the time being, we are only able to receive orders and ship our bears to families in North America. As our business grows we hope to reach out to more families around the world.

Payment and Shipping

Payment can be made through PayPal with any major credit cards. Your state tax and shipping fee will be added at the end of checkout. Once your order is submitted and payment is made, We will work to get your order out to you as soon as possible.

How Long Does It Take To Make A Bear?

Please allow 1-4 weeks for your order to be designed, finalized, and made. We do our best to make sure every order we receive is made special for each family. Once your bear is complete we will ship it out to you. Some orders will take longer than others. It all depends on how many orders we have in our inventory that we are currently working on. our 24" bears do take a while to make. Because of their large size and the small storage we have available, we have to order the bears directly from our supplier after we receive an order for a 24" bear. We thank you for your patience and look forward to making a bear that will be special to you!

Returns & Refunds

Returns and refunds will be accepted based upon the review of a photo sent to our email : HannahsGraceLLC@gmail.com along with the reason for the return. Our bears are made specifically and personally for each person. We do everything we can to fit your bear to your needs. Because of this we have to decide if the reason and picture is cause for a return and/or refund.

The information you provide for your order will be kept private between you the customer and us Hannah's Grace. We will not publicly post any information you provide on this site or any other site without your consent. Any emails you send will also remain private between you the customer and us Hannah's Grace.

If you decide to add your baby to our Memorials page, ALL information sent to us is kept private. The name given is not linked to the picture of your baby(ies). Any other personal information is kept 100% private. This page is strictly meant to remember our babies that are gone too soon. The pictures sent in are changed to black and white if colored and are put into a rotating slideshow randomly. The baby's names are posted below as you would like your baby's name posted and will be placed beside a virtual memorial candle.